These Terms of Service (“Terms”) legally bind FIRM BASE LIMITED (“we/us/our”) and you (“User/you”) regarding your use of www.anovloa.com (the “Website”) and purchase of our women’s commuter wear. By accessing or using the Website, you confirm you have read, understood and agree to these Terms. Disagree? Do not use the Website.
1. Scope of Services
Our Website retails women’s commuter clothing (tops, bottoms, suits). Note:
– No free shipping. Fees are calculated by address and product weight, displayed before order confirmation.
– No product customization. All items are pre-designed with fixed styles, sizes and colors.
2. User Obligations
When using the Website, you agree to:
– Provide true, accurate personal info (e.g., name, email, phone, address) for account registration/orders; update info promptly if changed.
– Keep your account password confidential and bear full responsibility for all account activities. Notify us immediately at [email protected] if unauthorized use is suspected.
– Use the Website legally and ethically; no illegal, fraudulent or harmful acts (e.g., tampering with data, spreading malware, infringing rights).
3. Orders and Payments
3.1 Order Placement and Confirmation
Ordering on the Website constitutes an offer to purchase. We may accept/reject orders (e.g., out-of-stock, incorrect info, fraud). Orders are confirmed only via our email confirming order processing.
3.2 Payment Terms
Pay the full order amount (products + shipping) via our provided methods (credit/debit cards, etc.) when ordering. Full payment is required to process orders. Unsuccessful payment within the time limit results in automatic order cancellation.
4. Shipping and Delivery
Post-payment, we ship within 1-3 business days (excluding weekends/holidays). Delivery time depends on destination and shipping method. A tracking number will be emailed once shipped. You must collect the package promptly; incorrect address leading to non-delivery incurs your responsibility (e.g., re-shipping fees).
5. Returns and Refunds
5.1 Eligibility for Returns
Returns are allowed within 7 days of receipt if the item is unused, unwashed, with intact tags/packaging, and free from damage caused by improper use. Clearance items are non-returnable unless defective.
5.2 Return and Refund Process
To request a return, email [email protected] with your order number and product photos. After confirmation, ship the item back at your cost. We inspect returns; eligible refunds (to your original payment method) are processed within 3-5 business days.
6. Intellectual Property Rights
All intellectual property (trademarks, logos, designs, content, software) related to the Website and products belongs to us or our licensors. No copying, modifying or using these rights without our written permission.
7. Limitation of Liability
To the maximum legal extent, we are not liable for indirect, incidental or consequential damages (e.g., lost profits, data loss) from your use of the Website or services. Our liability for direct damages is capped at the order amount.
We are not liable for delays/failures due to force majeure (natural disasters, wars, policy changes, network issues) beyond our control.
8. Changes to These Terms
We may revise these Terms for legal or business reasons. Updates are posted here with a new effective date. Continuing to use the Website after updates confirms your acceptance. Review regularly.
9. Governing Law and Dispute Resolution
These Terms are governed by Hong Kong SAR law. Disputes shall first be negotiated amicably. Failed negotiations may be submitted to Hong Kong SAR’s competent courts.
10. Contact Us
For questions about these Terms, contact us via:
Company: FIRM BASE LIMITED
Email: [email protected]
