This Shipping & Delivery Policy outlines the terms and conditions for the shipment of products purchased from www.anovloa.com (the “Website”) operated by FIRM BASE LIMITED (“we”, “us”, “our”). By placing an order, you acknowledge and agree to the following provisions.
1. Applicability
This policy applies to all orders shipped from our warehouse in Hong Kong to destinations worldwide. Please note that we do not offer free shipping services for any orders.
2. Shipping Destinations
We currently ship to Hong Kong (SAR) and most international destinations, including but not limited to the United States, the United Kingdom, Australia, Canada, and major countries in the European Union. For remote areas, additional shipping fees or delivery restrictions may apply. You can check the availability of shipping to your location during the checkout process.
3. Shipping Fees
Shipping fees are calculated based on three factors: your shipping address, the total weight and volume of the products, and the selected shipping method. The exact shipping fee will be automatically calculated and displayed on the checkout page before you confirm your order. You are responsible for covering all shipping costs associated with your purchase.
4. Processing and Shipping Time
4.1 Order Processing
After we receive your confirmed order with full payment, we will process it within 1-3 business days (excluding Saturdays, Sundays, and Hong Kong public holidays). Processing includes order verification, product preparation, and packaging.
4.2 Estimated Delivery Time
Delivery time varies depending on the shipping destination and the shipping method chosen. Below are the estimated delivery timeframes for reference (excluding processing time):
– Hong Kong (SAR): 1-3 business days via local courier;
– International (e.g., US, UK, Australia): 5-15 business days via standard international shipping; 3-7 business days via expedited shipping (if available).
Note: Estimated delivery times are for reference only and may be delayed due to customs clearance, peak seasons (e.g., holidays), or unforeseen circumstances.
5. Shipment Tracking
Once your order is shipped, we will send a shipping confirmation email to your registered email address. This email will include a unique tracking number and a link to the relevant courier’s website, allowing you to monitor the status of your shipment in real-time.
6. Delivery Responsibilities
– You must provide a complete and accurate shipping address, contact phone number, and recipient information when placing an order. We are not liable for delivery delays or failures caused by incorrect or incomplete information.
– The recipient is responsible for receiving the package in a timely manner. If the courier attempts delivery and no one is available to receive it, the courier may leave a notification for pickup or arrange a re-delivery (subject to the courier’s policy). Additional fees may apply for re-delivery.
– Upon receiving the package, please inspect it for damage or missing items immediately. If you find any issues, contact our customer service within 48 hours of delivery with your order number and photos of the package/product.
7. Customs and Duties
For international orders, the package may be subject to customs duties, taxes, or other fees imposed by the destination country/region. These charges are the responsibility of the recipient and are not included in the product price or shipping fee. We have no control over these charges and cannot predict their amount. Please check with your local customs office for more information before placing an order.
8. Delays and Exceptions
We strive to ensure timely delivery of all orders, but we shall not be liable for any delays caused by force majeure events (e.g., natural disasters, wars, transportation strikes, customs disputes) or circumstances beyond our reasonable control. In such cases, we will notify you of the delay and provide updates as soon as possible.
9. Contact Us
If you have any questions about shipping and delivery, please contact our customer service team:
Company: FIRM BASE LIMITED
Email: [email protected]
