This Returns Policy governs the terms for returning products purchased from www.anovloa.com (the “Website”) operated by FIRM BASE LIMITED (“we”, “us”, “our”). By initiating a return, you agree to comply with the provisions outlined below.
1. Eligibility for Returns
To be eligible for a return, products must meet all the following conditions:
– Be unused, unwashed, and in their original condition with all tags, labels, and packaging intact;
– Not be clearance or final-sale items (unless they have inherent quality defects);
– Be returned with the original order invoice or proof of purchase;
– Not be damaged due to improper use, mishandling, or unauthorized modifications (note: we do not provide product customization, so modified items are automatically ineligible).
2. Return Period
You may request a return within 7 calendar days from the date you receive the product. Returns initiated after this period will not be accepted or processed.
3. Return Process
1. Submit Return Request: Contact our customer service at [email protected] with your order number, product name/sku, and clear photos of the product (and any defects, if applicable). Please specify the reason for return in your email.
2. Receive Return Confirmation: We will review your request within 1-2 business days. If approved, we will send a return confirmation email with the designated return address and shipping guidelines.
3. Arrange Return Shipment: You are responsible for packing the product securely and arranging the return shipment at your own cost (we do not offer free return shipping). Please include the return confirmation email printout in the package.
4. Product Inspection: Upon receiving the returned item, we will inspect it to verify compliance with return eligibility. We will notify you via email once the inspection is complete.
5. Process Refund: For eligible returns, we will process the refund within 3-5 business days after passing inspection. The refund will be credited back to your original payment method (product price only; original shipping fees and return shipping fees are non-refundable).
4. Non-Returnable Items
The following items are not eligible for return under any circumstances (except for inherent quality issues):
– Clearance or final-sale products;
– Products with missing tags, damaged packaging, or signs of use;
– Products returned without a valid order number or proof of purchase;
– Gift cards (if applicable).
5. Damaged or Defective Products
If you receive a product that is damaged, defective, or incorrect (e.g., wrong size/color), please contact us within 48 hours of delivery. Provide your order number and detailed photos of the issue. We will arrange a free replacement (if stock is available) or a full refund (including original shipping fees) after verifying the issue. You will not be required to bear return shipping costs for such cases.
6. Exceptions
We reserve the right to refuse returns that do not meet the eligibility criteria. In such cases, the product may be returned to you at your expense. We are not liable for lost or damaged packages during return shipment, so we recommend using a trackable shipping service.
7. Contact Us
For questions or assistance with returns, please contact our customer service team:
Company: FIRM BASE LIMITED
Email: [email protected]
